Submit a Remedy Ticket

Reported problems and requests for services are tracked using Remedy. To submit a Remedy ticket:
1. Username:


2. E-mail:


3. Phone:


4. BIRN has predefined Problem/Types associated with it. Select the appropriate one.


5. Brief summary of request:


6. Enter the hostname for the machine having a problem, if applicable (e.g. ncmir-gpop.ucsd.edu).



7. Assign a Priority. We will be using the four Priority categories currently found in Remedy:
  • Critical - the entire site is down and there is no work-around
  • High - a group of users is impacted, but there is a work-around
  • Medium - a single user is impacted. No other users are experiencing the problem
  • Low - a request for new services (one that did not exist before), minor annoyance, there is a work-around the problem, etc.
     

8. Fill in the Short Description as a title of the problem/request and describe the problem/request.